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Wednesday, January 27, 2010

Attendant Console Plug-in does not show up in CUCM 7


We have activated the Console Attendant Service from System service parameters and our version of UCM is 7.1.2.21900-5. When we go to Application Plug-ins we don't see the Attendant Console plug-in to download to the desktop. Can someone explain why this is the case?

AC plugin is version specific, you cannot mix an AC from 5.x/6.x with CUCM 7. That goes for the exact release as well ie 7.0 does not mix with 7.1. That scenario is NOT supported.

If you had the AC working and configured before the upgrade and used DMA or you upgrade from a Linux version the plugin should be there.

Please click here for more information on Attendant Console Plug-in.

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