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Monday, February 1, 2010

"Cannot insert or update pattern. A Device Template exists with the same pattern and partition." Problem adding directory number in Call Manager 7.x


When we try to add a certain directory number to a phone device under a certain "all phones partition". It comes back with an error. We have looked under call routing-->directory number and call routing-->route plan route and we don't see this number anywhere. We can add this number under and different partition without any problem. What is it talking about Device template? We are trying to add a directory number. We looked CTI route points as well and no reference to this certain number. Any ideas as where to look next?

Diagnostic Steps
  1. Look at the unassigned DNs. The numbers might be configured there.
  2. You might have a device template that has the DN explicitly assigned. The templates are under Bulk Administration -> Phone -> Phone Template or it could be a User Device Profile (UDP) Template. If you remove the DN from the template, you should be able to add it as a DN in Device -> Phone.
  3. Alternatively you can also check the Route Plan Report. Either under "All Patterns" or "Unassigned DNs". If you have already tried the Unassigned DN's make sure you have also tried the All Patterns with no criteria or partial criteria.
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2 comments :

  1. Thanks for your posting, i am just a newbie in the internet business, need to learn a lot from the gurus
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    ReplyDelete
  2. Nice.. with below set up my problem is solve
    Alternatively you can also check the Route Plan Report. Either under "All Patterns" or "Unassigned DNs". If you have already tried the Unassigned DN's make sure you have also tried the All Patterns with no criteria or partial criteria.

    Many Thanks advance.

    ReplyDelete

 
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