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Friday, March 5, 2010

Upgrade CCM 7.1.2 to 7.1.3 - error with upgrade file

We are trying to do the upgrade through DVD. We see the upgrade file xxxx.sgn.iso but when we proceed we get the error - "an unknown error occured while accessing the upgrade file".
  1. Download the files again
  2. Remerge the files
  3. Do not change the name of the file.
  4. Please click here for the release notes from Cisco on what you should use as the merged file name.
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