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Tuesday, April 13, 2010

How to trigger call transfer feature in a Call Handler


Our installation parameters are as follows -

Unity 5.01 with ES83 patch. After creating a Call Handler, the menu choices are:
Profile
Call Transfer
Greetings
Caller Input
Messages
We have created a schedule for the call handler. We have gone into Call Transfer and configured and enabled both standard and closed rules. However, the rules never seem to be active. Everything just goes to Greetings. How do we "trigger" call transfer?

Dial into Unity and then dial the DN from the CH during the greeting (as you would do to reach someone), or from another element in Unity perform an "attempt transfer" option and point to that CH.
Unfortunately the rules do not work on direct calls.

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