Search this Blog

Tuesday, April 13, 2010

How to trigger call transfer feature in a Call Handler

Our installation parameters are as follows -

Unity 5.01 with ES83 patch. After creating a Call Handler, the menu choices are:
Call Transfer
Caller Input
We have created a schedule for the call handler. We have gone into Call Transfer and configured and enabled both standard and closed rules. However, the rules never seem to be active. Everything just goes to Greetings. How do we "trigger" call transfer?

Dial into Unity and then dial the DN from the CH during the greeting (as you would do to reach someone), or from another element in Unity perform an "attempt transfer" option and point to that CH.
Unfortunately the rules do not work on direct calls.

Citation - This blog post does not reflect original content from the author. Rather it summarizes content that are relevant to the topic from different sources in the web. The sources might include any online discussion boards, forums, websites and others.

No comments :

Post a Comment

/* Google Analytics begin ----------------------------------------------- */ /* Google Analytics end ----------------------------------------------- */