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Tuesday, July 27, 2010

How can we fix the missing AbbrDial Softkey on 7912? phones

The AbbrDial softkey is not showing up on 7912. We checked everything from the softkey template to the firmware and cannot find anything. speed dails work just fine (1 - 4) .But the problem started to occur after we upgraded call manager from 4.X to 7.X.

Tips:

This bug may apply if you are using SIP based phones with the new 7.1 off-hook abbreviated dialing feature. Please click here for the details and summary
A firmware upgrade will fix this issue

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