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Saturday, July 24, 2010

%PM_SCP-SP-2-LCP_FW_ERR_INFORM. What is this error means?

Is there a solution for the message on a WS-X6748-GE-TX module

=> WS-C6509-E /// with redundant WS-SUP720-3B (s72033-ipservicesk9_wan-mz.122-18.SXF7.bin)

This message has caused the system to Power Down the module.

It is the first time the message has been met, not yet tried to insert the module in another slot but would like to know if it make you think of a hardware issue on the module, or a communication problem with the sup ?

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%PM_SCP-SP-2-LCP_FW_ERR_INFORM: Module 3 is experiencing the following error: Interrupt counters cumulative, (10s
critical/noncritical): ROINT[0]: totalcalls=1670, p2aecc1=157, p2necc1=677, ecc2=1168, ffifopb2ar=324, ffifopb2n=826, argospktin=1, pb2arinterm=405, (746/232). ROINT[2]: totalcalls=1, aricjacrc=1. JAINT[0]: total=83, drri0=83, (9/0).

%PM_SCP-SP-1-LCP_FW_ERR_POWERDOWN: Module 3 will be powered down due to firmware error: RO[0] (746 critical int in the last 10s).

%C6KPWR-SP-4-DISABLED: power to module in slot 3 set off (excessive interrupt)

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Tips:

%PM_SCP-6-LCP_FW_ERR_INFORM (x1): Module [dec] is experiencing the following error: [chars]
Explanation: This message indicates that the firmware of the module detected an error condition. The module is informing the supervisor engine about the error condition. [dec] is the module number, and [chars] is the error. This could be a transient issue.

Recommended Action:
  1. Try resetting the module (soft-reset) using the command hw-module reset.
  2. If the error message still displayed Power down the switch. Do the hard reset by pulling the module and resetting again. Power on the switch and monitor the error message.
  3. If the error persists, try resetting the module in another free slot. If the error still displayed when moved to other module then there is no fault with the chassis but module might be faulty.
  4. Issue the command show test {module_number} before and after physically reseating the module to make sure module is not faulty. Make sure you have configured set test diaglevel complete command (a reset is required to enable this diagnostic mode).
  5. If the error still persists with the module, you may have to replace the module.

%C6KPWR-SP-4-DISABLED: power to module in slot [dec] set [chars]

Explanation:This message indicates that the module in the indicated slot was powered off for the indicated reason. [dec] is the slot number, and [chars] indicates the
power status. In most cases this message appears at switch boot up/reload or at line card insertion and can be ignored.
Recommended Action: Ensure that this message appeared during normal operation of the switch. If so, try:
  1. Reset and firmly fix up the module in the chassis.
  2. Raise the diagnostic level to complete using the set diagnostic boot up level command.
  3. Reset the line card and see the command show diagnostic module for the test results on module. This will confirm hardware sanity of the line card.
  4. Monitor the switch operation. The recovery procedure depends on the reason indicated

%C6KPWR-4-DISABLED (x1): power to module in slot [dec] set [chars]

Explanation: The module in the indicated slot was powered off for the reason stated in the error message.

Recommended Action: Recovery depends on the indicated reason. Using the information provided in the error message, troubleshoot and resolve the power problem. If
necessary, replace defective components.

Please click here for more information on the message is described in 12.2SX error message guide.

Citation - This blog post does not reflect original content from the author. Rather it summarizes content that are relevant to the topic from different sources in the web. The sources might include any online discussion boards, forums, websites and others.

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