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Thursday, September 23, 2010

How can we do a time based forward of calls in CUCM6.1 ?

We want to forward all the calls coming on one phone to a particular number only in the office hours and during night it should land on the same IP phone. Scenario is we have a call centre and during the day calls are routed to somewhere else and during the night , calls come to our place but the direct line is terminated on our site. So today we are doing it manually everytime , we want to do this automatically, from say 9am-5pm it should go to other site and from 5pm to9am it should come at our site.

I'm not sure if this can achieve what you want, but you can take a look on something called Time-of-Day routing." Time-of-Day routing routes calls to different locations based on the time of day when a call is made. For example, during business hours, calls can route to an office, and after hours, calls can go directly to a voice-messaging system or to a home number. " Please click here for the document .

Please click here for the Unified Communications Manager 6.x: Time-Of-Day Routing Configuration Example. You may also find this recent thread very helpful.

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