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Friday, September 24, 2010

Unity Express 7- How do we restore or recover the voicemail system ?

We have a Unity Express system which has been configured and working fine since the installation. Voicemail number is 5000 and AA is 5001.Last week the voicemail system stopped working - nothing has been changed on the system it just stopped working. When we dial the 5000 number we get the voicemail system telling ' Voicemail system is unavailable try again later. To speak to an operator press 1" .We 've reset the NME-CME module, reloaded the router and still get the same message. AA is still working ok and we can see the calls coming into the NME-CME when we dial the 5000 and 50001 numbers?How do we restore or recover the voicemail system ?

Tips:

Have you been using a temporary license ? Check "show voicemail mailbox", and "show license". You can readily obtain a permanent license from the licensing portal.Please click here for licensing .

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