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Thursday, October 7, 2010

How do we upgrade from CUCM 5.1.3 to 7.1.x then to 8.0(2)?

We are planning to upgrade our CUCM 5.1.3 to 8.0(2) but since there is no direct upgrade to 8.0(2) from 5.1.3 need to go to 7.1.x first. How can we do the upgrade from the versions mentioned?

Unified Communications Manager (CallManager) Upgrade Tool
Here is the "getting started" info for CUCM 5.1(3)x to 7.1(3). These are significant upgrade paths so make sure to do your Due Diligence

Release Information

* CUCM 7.1(3) was originally released on September 24, 2009.
* The full version number is 7.1.3.10000-11.

Download Information
* The files required for this upgrade are not available on cisco.com.
* The media that comes with your upgrade kit will contain the files required for the upgrade.

Special Notes for 5.1(3) to 7.x Upgrades via SFTP

If your current version is 5.1.3.4111-1 or lower:

* You must install a special patch to allow the upgrade file to be detected on the SFTP server.
* You must raise a TAC service request and ask for the ciscocm.5x_ftp_fix.cop.sgn file to be posted for you.

If your current version is 5.1(3e) or 5.1.3.6xxx-y:

* You must download and install the ciscocm.5.13e_upgrade.cop.sgn file from the CUCM Software Center (Cisco login required) prior to attempting the upgrade.
* For more information please click here for reference the CUCM 7.1(2) Operating System Administration Guide.

Maintaining your inactive partition

* You can upgrade to this version directly from your current version and maintain your current version in the inactive partition.
* CUCM 5.x installs create disk partitions using a fixed size,regardless of actual disk size. In CUCM 6 we began using percentages of disk size for partition sizing.
* Upgrading from CUCM 5 to CUCM 6 or 7 will not resize yourpartitions. This can cause upgrade failures and RTMT alertspost-upgrade due to low available space on the active partition,particularly on systems with multiple CUCM locales installed.
* Cisco recommends after any 5.x to 6 or 7 upgrade you take a backup, reinstall the server from scratch at the new version to take advantage of the new partition sizes, and then restore from backup.

Licensing Information

* CUCM 7 requires an additional Software Feature License that was not required in CUCM 5.
* In order to upgrade to this version you must purchase the upgrade kit from a Cisco Partner or order it via the Product Upgrade Tool (Cisco login required).
* Included with the upgrade kit will be the PAK required to generate the Software Feature License.
* Once you have obtained your upgrade kit you can submit the PAK to the Cisco Product License Registration website (Cisco login required).

Here is the "getting started" info for CUCM 7.1(3) to 8.0(2c)

Release Information

* CUCM 8.0(2c) was originally released on May 6, 2010.
* The full version number is 8.0.2.40000-1.

Bridged Upgrade Available

* This version allows for bridged upgrades in the case where your current hardware is not supported with the destination version.

This feature allows you to upgrade and take a DRS backup of the newversion on unsupported hardware while not running any services. Thisallows you to install and and do a DRS restore on the supported hardware. Please click here for Reference the Operating System Administration Guide for more information on the bridged upgrade feature.

Download Information

* The files required for this upgrade are available for download on cisco.com.
* Click here to be directed to the Software Center downloads for CUCM.

Maintaining your inactive partition

* You can upgrade to this version directly from your current version and maintain your current version in the inactive partition.

Licensing Information

* The Software Feature License for CUCM 6 and 7 is not valid for CUCM 8.
* In order to upgrade to this version you must purchase the upgrade kit from a Cisco Partner or order it via the Product Upgrade Tool (Cisco login required).
* Included with the upgrade kit will be the PAK required to generate the Software Feature License.
* Once you have obtained your upgrade kit you can submit the PAK to the Cisco Product License Registration website (Cisco login required).

End of Life Information

* End of Sale/End of Life has not been announced for this version.
* Engineering Specials are being built to incorporate new bug fixes until October 25, 2010.
* CUCM 8.0(1), 8.0(2), 8.0(2a), and 8.0(2b) have been deferred due to CSCtg50662. Please click here for the deferral notice.

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