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Wednesday, February 20, 2013

"Cisco Virtual Comm Port00 X failed". Windows 7 64-bit and the USB driver install is failing.

The setup program runs ok and reboots, but when we connect to a USB console, it installs the Console driver ok but fails with the error message.
 

Follow these steps to install the driver

1) Install the usb console driver\windows 64\setup(x64)
2) Follow the wizard and accept the defaults
3) Restart the computer (the installer usually says it needs a restart)
4) After restarting the computer, plug in the usb cable
5) The computer should say installing Device driver software and fail at the Cisco Virtual Comm Port00
6) Click the Windows button, right click computer, manage
7) Under Computer Management, Click Device Management
8) Go to Ports (COM & LPT)
9) You should see the Cisco Virtual Comm Port00 with a Yellow Exclamation point on it
10) Right Click on the Cisco Virtual Comm Port00 and select Properties
11) Click the Driver Tab
12) Click Update Driver
13) Select Browse my computer for driver software. Do not choose the search automatically for updated driver software, choose the browse my computer for driver software, Then in step 14 choose the let me pick from a list of device drivers on my computer, this process , the default driver installed is the cypress driver. dont choose the update automatically option.
14) Select Let me pick from a list of device drivers on my computer
15) Choose the Cisco Serial Driver
16) Device Driver is installed successfully, take note of the com port it is using and enjoy.


Citation - This blog post does not reflect original content from the author. Rather it summarizes content that are relevant to the topic from different sources in the web. The sources might include any online discussion boards, forums, websites and others.

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